Inspira Systems - Retail Ops and Service

Retail background image. A man who's looking at the glassed dashboard

Retail Service & Operation Management

Drive Retail Excellence with Smart & Scalable Solutions

Retailers face growing challenges in managing store operations, ensuring seamless customer service, and optimizing costs. With ServiceNow Retail Service & Operations Management, Inspira empowers retailers to streamline workflows, enhance employee productivity, and improve customer experiences—ensuring operational efficiency across stores, HQ, and digital channels.

What Challenges Are Hindering Your Retail Organization?

Siloed Customer & Employee Support

Retail employees and customers lack seamless self-service options, causing excessive call volumes, delayed resolutions, and lower satisfaction scores.

Slow & Costly Issue Resolution

Manual workflows and outdated case management systems create bottlenecks, increasing operational costs and reducing productivity.

Disconnected Store & HQ Operations

Store teams struggle with inefficient communication and manual processes, leading to slow issue resolution and inconsistent service delivery across stores.

Lack of AI-Driven Automation

Without AI-powered insights, retailers miss opportunities to predict demand, automate tasks, and proactively resolve issues—leading to inefficiencies and slower service.

Inefficient Equipment & Asset Management

Reactive maintenance and fragmented asset tracking result in store disruptions, unplanned downtime, and higher service costs.

Limited Visibility & Data Silos

Retailers struggle to gain real-time insights into store performance, issue trends, and compliance tracking due to disjointed systems.

Get ready to revolutionize your retail operations

With Inspira Systems’ ServiceNow-powered Retail Service & Operations solutions! You can streamline store operations, empower your awesome team, and enhance customer experiences—all in one go!

Say goodbye to those pesky silos! No more disconnected solutions for IT, HR, retail service, and operations! By leveraging one unified platform, you’ll eliminate costly integrations and gain fantastic end-to-end visibility!

With seamless automation and AI-driven insights, you’ll drive efficiency, reduce costs, and deliver smarter, more connected retail experiences! Let’s make retail magic happen!

Automate work

streamline services

empower customers

knowledge management

put AI to work

improve agent productivity

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Key Features of Retail Service & Operations Management

Streamline store operations

with automated workflows and work orders

Highlights:

Seamlessly integrate store workflows to enhance cross-department efficiency, whether it's with HQ or other departments.

Assign tasks efficiently while ensuring accountability across store teams.

Cut costs by enabling managers to resolve issues on-site and optimizing field service.

Boost Store Productivity

with Proactive Issue & Case Resolution

Highlights:

Monitor and proactively address equipment issues.

Stay aware of trending issues affecting multiple locations.

Automatically send alerts for major issues.

Leverage IOT technology for proactive notifications.

One seamless integration with your field service management processes.

Comprehensive Equipment & Field Support

across multiple use cases with automated service and work order management

Highlights:

Manage equipment and asset services, including installations, inspections, maintenance, and repair.

Build maintenance plans and schedules based on time, cycles, and usage, and automate the creation of recurring work schedules.

Empower store associates to report broken equipment easily at their location.

Align team members with store priorities

by combining regular store tasks with broader company directives

Highlights:

Create ad-hoc tasks to proactively address store needs.

Assign work directly to store teams and track the completion of critical compliance processes.

Standardize task lists for common procedures, such as daily store opening checklists and safety incident response.

Transform Customer Service with Our Proven Solutions & Intelligent Platform

Deliver exceptional customer experiences with our tailored ServiceNow CSM solutions. We streamline service operations by automating workflows, enhancing agent productivity, and enabling seamless omnichannel engagement. Our structured implementation approach ensures smooth deployment, user adoption, and continuous optimization—empowering businesses to provide fast, efficient, and personalized customer support.