Benchmark, quantify, and roadmap how strategy connects to execution on ServiceNow.
A structured engagement that helps you measure, benchmark, and improve how your organization plans, prioritizes, and delivers strategic outcomes through ServiceNow SPM and Enterprise Architecture. Organizations often invest in ServiceNow SPM or ITBM but fail to realize their full potential. Our Maturity Assessment identifies where gaps exist and how to close them for measurable results.
Why Maturity Matters
Fragmented Processes & Limited Adoption
Disconnected systems and siloed execution often prevent teams from seeing the bigger picture. The assessment uncovers where process friction and adoption barriers slow your progress.
Unclear Prioritization & Misaligned Portfolios
Without clear prioritization, initiatives compete for attention and funding. We analyze how strategic goals translate into portfolio decisions and surface areas where alignment breaks down.
Unrealized ROI from Platform Investments
Many organizations underuse the capabilities they’ve already licensed. We evaluate current usage of ServiceNow modules and highlight under-leveraged functionality to unlock ROI.
The Cost of Doing Nothing
Staying at the current maturity level can lead to delayed initiatives, redundant work, and lost opportunity value. We quantify that “cost of inaction” to make the business case for change clear.
What You'll Get
A High-Value Assessment, Designed for Action
A high‑value assessment that goes beyond a simple health check—combining process, technical, and strategic dimensions to deliver a clear, actionable roadmap for measurable improvement.
Maturity Gap Analysis
Identify process, governance, and platform inefficiencies across SPM & EA to surface opportunities for alignment, automation, and improvement.
Phased Transformation Roadmap
A step‑by‑step path from current to target maturity—connecting strategy, portfolio, and execution with ServiceNow capabilities.
Cost & Impact Model
A quantified view of cost‑of‑inaction and potential gains—supporting ROI, funding, and sequencing decisions.
Executive Briefing & Deliverables
Leadership‑ready summary with maturity heatmaps, gap findings, and a phased investment roadmap to align stakeholders.
Your customer journey starts here
Best Practice Gap Analysis
Gain deep insights into your current process and service model with a comprehensive gap analysis that identifies inefficiencies, pain points, and missed opportunities—ensuring a clear path to optimization.
Multiphase Strategic Roadmap
Transforming retail operations involves structured improvements and a guided roadmap that aligns with business objectives for efficiency and digital transformation.
Immediate Action
Move from strategy to execution with a detailed Phase 1 action plan, including clear deliverables, roles, and responsibilities—ensuring your team can take immediate steps toward improvement.
Executive Briefing & Deliverables
Get leadership buy-in with a comprehensive executive briefing that presents key findings, strategic recommendations, and a data-driven roadmap—backed by workshop insights, action plans, and measurable outcomes.
