Aden is an adaptable and highly skilled ServiceNow Technical Consultant who takes ownership of client projects from planning to execution. His expertise spans across platform configuration, workflow creation, scripting, and user experience design using ServiceNow modules, including ITSM, CSM, SPM, and HRSD.
- ITSM & CSM Implementation
- Strategic Portfolio Management (SPM)
- HRSD Configuration
- UI Builder and Service Portal
- Flow Designer, Integration Hub
- REST API integration and scripting
As a ServiceNow Technical Consultant, Aden has successfully executed numerous impactful implementations across Customer Service Management (CSM), IT Service Management (ITSM), and Strategic Portfolio Management (SPM). He played a pivotal role in the redesign of a customer service portal, significantly enhancing the user interface through meticulous widget customization and optimized related list configurations. During an ITSM engagement, Aden streamlined incident and problem management workflows utilizing the Service Operations Workspace, while also developing guided tours and knowledge articles that effectively boosted self-service adoption among users.
In a strategic portfolio project (SPM), Aden implemented customized UI Builder components that aligned with the client’s requirements for the Strategic Planning Workspace, leveraging his expertise to create advanced user experiences that markedly improved overall customer satisfaction. Furthermore, he successfully guided and assisted the customer in establishing a bi-directional integration between the SPM planning items and project execution records, ensuring a seamless flow of information and enhanced operational efficiency.
He has also supported HRSD configurations and built REST API integrations that enhance service portal interactivity, all while maintaining a strong focus on customer branding and functional clarity.

Strategic Portfolio Management
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

Customer Service Management
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

IT Service Management
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

Micro Cert - Automated Test Framework
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

Telecom Media Technology
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

Micro Cert - Performance Analytics
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

Agile framework for Software Development
Issuer:
Status:
Current
Current
Release:
Xanadu

Micro Cert - Integration Hub
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

Insurance– Financial Service Operations
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

Certified System Administrator
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu

Micro Cert - Flow Designer
Issuer:
ServiceNow
Status:
Current
Current
Release:
Xanadu
