Technical Consultant

Aden

Aden is a certified Technical Consultant with hands-on experience in configuring and customizing the ServiceNow platform across CSM, ITSM, HRSD, and SPM application suites. With a strong educational foundation in Business Administration, he brings a unique blend of technical expertise and client-facing acumen.

He has served customers in the Telecom and Technology sectors, focusing on performance optimization, integration, and service portal enhancement. His development work includes the robust use of REST APIs, custom widget creation, and building visually appealing service portals that align with customer branding and usability standards.

3

Years of experiece

7

Certifications Earned

3

Industries Served

5

Projects Completed

Professional Summary

Aden is an adaptable and highly skilled ServiceNow Technical Consultant who takes ownership of client projects from planning to execution. His expertise spans across platform configuration, workflow creation, scripting, and user experience design using ServiceNow modules, including ITSM, CSM, SPM, and HRSD.

Core Expertise

ITSM & CSM Implementation
Strategic Portfolio Management (SPM)
HRSD Configuration
UI Builder and Service Portal
Flow Designer, Integration Hub
REST API integration and scripting

Professional Experience

As a ServiceNow Technical Consultant, Aden has successfully executed numerous impactful implementations across Customer Service Management (CSM), IT Service Management (ITSM), and Strategic Portfolio Management (SPM). He played a pivotal role in the redesign of a customer service portal, significantly enhancing the user interface through meticulous widget customization and optimized related list configurations. During an ITSM engagement, Aden streamlined incident and problem management workflows utilizing the Service Operations Workspace, while also developing guided tours and knowledge articles that effectively boosted self-service adoption among users.

In a strategic portfolio project (SPM), Aden implemented customized UI Builder components that aligned with the client’s requirements for the Strategic Planning Workspace, leveraging his expertise to create advanced user experiences that markedly improved overall customer satisfaction. Furthermore, he successfully guided and assisted the customer in establishing a bi-directional integration between the SPM planning items and project execution records, ensuring a seamless flow of information and enhanced operational efficiency.

He has also supported HRSD configurations and built REST API integrations that enhance service portal interactivity, all while maintaining a strong focus on customer branding and functional clarity.

Certifications & skills

Certification