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ServiceNow Principal Solution Architect

Michael

Experienced ServiceNow Solutions Architect and Senior Developer with a 20+ year track record in IT delivery and deep expertise across the full ServiceNow ecosystem.

Skilled in translating complex business needs into scalable platform solutions that drive adoption, streamline operations, and deliver measurable ROI.

20

+

Years of experiece

10

+

Certifications Earned

5

+

Industries Served

30

+

Projects Completed

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Professional Summary

Innovative ServiceNow Solutions Architect and Senior Developer with 20+ years of end-to-end IT delivery experience and a decade of hands-on expertise across the full ServiceNow ecosystem. Proven leader in Strategic Portfolio Management (SPM), IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM). Adept at translating business vision into scalable platform solutions that streamline processes, boost adoption, and deliver measurable ROI. Recognized for clear communication with executives and engineers alike, pragmatic problem‑solving, and driving continuous improvement through best‑practice governance.

Core Expertise
  • Strategic Portfolio Management(SPM): Demand & Project Management, Agile Development, Roadmaps, OKRs, Portfolio Governance, Resource Management, Performance Analytics
  • ITSM / ITOM / ITAM: Incident, Problem, Change, Request, CMDB, Discovery, Event Management, Software Asset Management (SAM)
  • Solution Architecture &Development: Service Portal, App Engine Studio, IntegrationHub, REST/SOAP, MID Servers, Scoped Apps, Flow Designer
  • Leadership & Enablement: Road mapping, Stakeholder Engagement, Workshop Facilitation, Best-Practice Adoption, Mentoring, SDLC & Agile/Scrum
  • Technical Toolset: JavaScript, Glide APIs, ATF, Git, CI/CD, C#, PowerShell, SQL, AWS, Linux, DevOps
Professional Experience

With over two decades of experience in enterprise IT and software development, Michael has contributed to the success of nine organizations across industries including retail, energy, financial services, legal, and logistics. His expertise spans ServiceNow architecture, platform development, and strategic workflow automation.

Currently serving as a Solutions Architect and Senior Developer at Inspira Systems, Michael leads digital transformation initiatives across public and commercial sectors. His recent achievements include launching an intelligent SPM Portal that boosted stakeholder adoption by over 50% and designing CI/CD pipelines that significantly reduced regression defects.

Previously, Michael held senior architectural roles at Latham & Watkins, Lakeland Bank, FlightSafety International, and Evergreen Systems, where he consistently delivered scalable solutions—ranging from implementing Customer Service Management and Software Asset Management to architecting ITBM and custom compliance applications for regulated industries.

Earlier in his career, Michael spent over a decade at UPS, where he rose through the ranks and led development of mission-critical systems for real-time logistics messaging and financial operations. He later brought his architectural acumen to PSEG and CompuCom, driving enterprise-wide ServiceNow implementations, integrations, and CMDB strategy.

Throughout his career, Michael has been trusted as a thought leader, technical mentor, and transformation enabler—bringing a rare combination of deep platform expertise and business alignment to every engagement.

Certifications & skills
Certification

Certified Implementation Specialist – Customer Service Management

Issuer:

ServiceNow

Status:

Current

Current

Release:

Xanadu

Certification

Certified Implementation Specialist – IT Service Management

Issuer:

ServiceNow

Status:

Current

Current

Release:

Xanadu

Accreditation

Certified Implementation Specialist – Retail Services & Operations

Issuer:

ServiceNow

Status:

Current

Current

Release:

Xanadu

Skill

Automated Test Framework (ATF)

Issuer:

ServiceNow

Status:

Current

Current

Release:

Certification

Suite Certification - CSM Professional

Issuer:

ServiceNow

Status:

Current

Current

Release:

Xanadu

Certification

Suite Certification - ITSM Professional

Issuer:

ServiceNow

Status:

Current

Current

Release:

Xanadu

Skill

JavaScript

Issuer:

Ecma International

Status:

Current

Current

Release:

Certification

Certified System Administrator

Issuer:

ServiceNow

Status:

Current

Current

Release:

Xanadu

Skill

Web Services (REST and SOAP)

Issuer:

ServiceNow

Status:

Current

Current

Release: