Stephanie

Stephanie’s journey spans both public and private sectors, starting as a developer and evolving into a director shaping PMO excellence. In her previous role, she led a team of engagement managers, achieving a 35% productivity boost and a 0.8-point CSAT increase through standardized practices and strategic communications. She helped secure the ServiceNow Partner of the Year by aligning PMO practices to validated ServiceNow frameworks. Before that, she built and managed engagement teams, creating repeatable processes, training programs, and implementation roadmaps that scaled with demand. As a former system administrator at a healthcare organization, she helped design the entire ServiceNow platform from the ground up, serving over 40,000 users and establishing release management protocols. Her earlier career includes high-impact technical leadership roles at a consulting firm serving the U.S. Navy, where she developed secure intranet applications and drove CMMI process improvements. Stephanie’s ability to combine delivery rigor with team empowerment and customer empathy sets her apart as a transformational leader in the ServiceNow space.