Certified Technical Architect (CTA)

Mahmoud

Mahmoud is a Certified ServiceNow Technical Architect (CTA) with over 16 years of experience in IT and more than 7 years of deep, hands-on work across the ServiceNow platform. He brings both strategic foresight and technical depth to every engagement, having architected and implemented solutions across ITSM, ITOM, HR, SPM, and Service Provider domains.

His global career spans enterprise transformations across the US, Canada, Europe, and the Middle East, where he’s worked with Capgemini, Atos, DXC, and boutique consultancies to deliver scalable, high-performance ServiceNow solutions. Whether integrating Discovery and Service Mapping, customizing store apps, or leading cross-functional delivery teams, Mahmoud brings a balance of platform mastery and agile execution.

16

Years of experiece

8

Certifications Earned

5

Industries Served

12

Projects Completed

Professional Summary

As a ServiceNow Architect, Mahmoud stands at the intersection of design leadership and platform excellence. Top-tier organizations trust him to lead complex engagements—whether implementing ITOM Discovery at Capgemini, integrating SPM with CSM for ClearSkye, or rolling out domain-separated MSP apps across ServiceNow Store listings. His early roots in development (Java, .NET, Angular, Jelly, etc.) inform his modern architecture style, where REST/SOAP integrations, CI/CD tooling, and scripting converge with clean UX. Across every project, Mahmoud is known not just for his technical execution, but also for his strategic foresight, coaching mindset, and platform governance rigor

Core Expertise

Platform Architecture & Solution Design
ITOM (Discovery, Service Mapping, CSDM)
Strategic Portfolio Management (SPM)
Service Provider & Domain Separation
Scoped App Development & Marketplace Optimization
CI/CD pipelines, GitHub, Jenkins, VS Code
AD/LDAP, SCCM, SCOM, and REST/SOAP integrations

Professional Experience

At his previous position, Mahmoud led ServiceNow architecture for enterprise ITOM initiatives—establishing platform roadmaps, delivering Discovery, and aligning clients to CSDM best practices. At Atos, he worked across strategic engagements, aligning global delivery teams to evolving platform capabilities. During his time at ClearSkye and Kumoco, he contributed directly to ServiceNow Store apps, building domain-separated features, SPM-to-CSM integrations, and serverless functions using BigQuery and DataFlow.

Mahmoud has also implemented full-service catalogs, automated ticket workflows via external integrations, and led ServiceNow adoption across HR, Cloud Management, and Identity Governance domains. His early consulting roles at DXC, CustomizeNow, and Customizo further established his hands-on experience in configuring workflows, scripting UIs, and managing end-to-end implementations for clients across North America and EMEA.

Certifications & skills

Certification

Certified Application Developer

Issuer:

ServiceNow

Status:

Current

Release:

Yokohama

Certification

Certified System Administrator - CSA

Issuer:

ServiceNow

Status:

Current

Release:

Yokohama

Certification

ServiceNow Certified Technical Architect (CTA)

Issuer:

ServiceNow

Status:

Current

Release:

Yokohama

Certification

CIS - Event Management

Issuer:

ServiceNow

Status:

Current

Release:

Yokohama

Certification

IBM Certified SmartCloud Control Desk v7.6

Issuer:

IBM

Status:

Current

Release:

Certification

ITIL V4 Foundation

Issuer:

Status:

Current

Release:

Certification

CIS - Service Provider

Issuer:

ServiceNow

Status:

Current

Release:

Yokohama

Certification

CIS - Strategic Portfolio Management (SPM)

Issuer:

ServiceNow

Status:

Current

Release:

Yokohama

Other Inspira Experts

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Director, PMO and Technical Program Manager

Michael

ServiceNow Principal Solution Architect