Ashish

Ashish has spearheaded transformative ServiceNow implementations across the Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), and Field Service Management (FSM) domains. In one notable project, he deployed organization-wide discovery schedules utilizing customized probes, patterns, and reconciliation rules, ensuring precise configuration item (CI) mapping across hybrid infrastructures. He successfully integrated Azure Discovery and developed CMDB query builders to establish critical CI relationships, while also leading initiatives to cleanse duplicate records and standardize data for improved accuracy.

In another engagement, Ashish managed the comprehensive rollout of the full SPM suite, which included building insightful dashboards, planning consoles, and seamlessly integrating Application Portfolio Management (APM) with CMDB and the Common Service Data Model (CSDM). His contributions to FSM encompassed the development of appointment booking APIs, GeoJSON-based territory planning, and the creation of workflows for inventory and field operations. Ashish’s projects reflect a profound understanding of both back-end configuration and front-end design, resulting in solutions that are not only operationally sound but also user-friendly and easy to adopt.