Josue

Josue’s project work exemplifies a remarkable ability to integrate backend development with advanced ServiceNow functionalities. In the Telecom industry, he spearheaded the development of a mobile application designed to track incidents, asset inventory, and HR cases, employing custom templates and approval workflows to streamline processes. For a manufacturing client, he successfully migrated legacy tools into a cohesive Customer Service Management (CSM) experience, facilitated workshops, and implemented B2B credit note workflows utilizing the ServiceNow CSM model.

He has engineered integrations with Dynamics CRM, Snowflake, and a document center through REST API and Flow Designer, demonstrating his technical proficiency and commitment to delivering high-quality solutions. Josue’s ITSM implementations have encompassed the entire lifecycle of portal development, meticulously configuring catalog items, dashboards, scripts, and views to provide seamless service delivery experiences. Before embarking on his ServiceNow career, Josue held full-stack and DevOps roles, where he developed enterprise applications and CI/CD pipelines across the manufacturing and legal sectors.

Experience Summary in Strategic Portfolio Management:

Josue has a robust background in Strategic Portfolio Management, focusing on key areas such as project management, resource management, and timesheet portal development. He has configured Service Level Agreements (SLAs) and facilitated the establishment of an Idea Portal, employing Agile development methodologies to enhance project efficiency. Josue has led workshops that guided customers through best practices and tailored solutions, ensuring their unique needs are met. His expertise extends to performance analytics, enabling data-driven decision-making and significantly improving project outcomes.